Terms of Service

1. Agreement and authority

By accessing or using Consularly, you agree to these Terms of Service. If you use the platform for an organization, you confirm that you have authority to bind that organization. If you do not agree, do not use the platform.

2. The service

Consularly provides software for managing consultancy operations, including customer and applicant relationships, documents, classes, communications, accounting records, appointments, test preparation, and related workflows. Features may vary by plan, configuration, location, and third-party availability.

Consularly is a workflow and information-management platform. It does not provide legal, immigration, financial, academic, or professional advice and does not guarantee admission, test scores, visas, employment, or other outcomes.

3. Accounts and administration

• You must provide accurate account information and keep it current.
• You are responsible for protecting credentials and devices used to access Consularly.
• Organization administrators control membership, roles, permissions, integrations, and workspace configuration.
• You must promptly notify us at info@consularly.com if you suspect unauthorized access.

4. Customer data

As between Consularly and the customer, the customer retains its rights in data submitted to the platform. The customer authorizes Consularly and its service providers to process that data only as needed to provide, secure, support, and improve the service and meet legal obligations.

Customers are responsible for the legality, accuracy, and quality of their data; providing required notices; obtaining required permissions; responding to individuals' requests; and configuring retention and access appropriately.

5. Acceptable use

You must not use Consularly to:

• Break the law, infringe rights, deceive people, or send unlawful communications.
• Upload malware or attempt to bypass authentication, authorization, or rate limits.
• Access another organization's data without authorization.
• Probe, disrupt, reverse engineer, or overload the service except where law permits.
• Upload data or content you are not authorized to process or distribute.
• Use automated or AI-assisted outputs as the sole basis for high-impact decisions.

6. Third-party services

Customers may connect services such as email, social networks, calendars, storage, payments, AI, or messaging providers. Those services are governed by their own terms and privacy practices. The customer is responsible for authorizing each connection and complying with applicable provider rules. Consularly is not responsible for outages, changes, or acts of independent third-party services.

7. Fees and subscriptions

Prices, billing periods, taxes, usage limits, renewal rules, trials, and cancellation terms are stated in the applicable order form, plan, or checkout. Unless the applicable agreement says otherwise, fees already incurred are non-refundable to the extent permitted by law. We will not charge a payment method without the authorization required by the applicable purchase flow.

8. Intellectual property

Consularly and its licensors retain all rights in the platform, software, design, documentation, and related technology. Subject to these terms and applicable commercial terms, we grant customers a limited, non-exclusive, non-transferable right to use the service during the subscription period. Feedback may be used to improve the service without identifying the contributor.

9. Suspension and termination

We may restrict or suspend access when reasonably necessary to address a security risk, unlawful activity, material breach, non-payment, or harm to the service or others. Where practical, we will provide notice and an opportunity to remedy the issue. Either party may terminate as provided in the applicable commercial agreement.

Following termination, access ends and customer data is handled according to the applicable agreement, our Privacy Policy, and legal retention obligations. Customers should export needed data before access ends.

10. Service changes and availability

We may improve, replace, or discontinue features. We aim to operate a reliable service but do not promise uninterrupted or error-free availability. Preview, beta, disabled, or upcoming features may change and should not be relied on for critical operations.

11. Disclaimers and liability

To the extent permitted by law, the service is provided on an “as available” basis and implied warranties are excluded. Consularly is not liable for indirect, incidental, special, punitive, or consequential loss, lost profits, lost opportunities, or loss caused by customer configuration, unauthorized access, third-party services, or decisions made from platform content. Any mandatory rights and liabilities that cannot legally be excluded remain unaffected.

Any specific liability cap, indemnity, service level, governing law, or dispute procedure will be set out in the applicable commercial agreement.

12. Changes to these terms

We may update these terms to reflect changes to the service or law. We will update the date above and provide additional notice where required. Continued use after an update takes effect constitutes acceptance where permitted by law.